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CampReviewsController::beforeFilter() - APP/controllers/camp_reviews_controller.php, line 20
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Customer Reviews
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They will take your money and will not accommodate your needs!
I have just experienced the most appalling customer service with this company and am absolutely disgusted with their lack of empathy towards customers. Had my son booked on to attend a course, however due to rail strikes it is not po...
They will take your money and will not accommodate your needs!
I have just experienced the most appalling customer service with this company and am absolutely disgusted with their lack of empathy towards customers. Had my son booked on to attend a course, however due to rail strikes it is not possible to take him into central London so I requested a refund, this was refused however I then asked for a credit note as I’d be happy to rebook for another suitable time, yet this was still refused. So they are just willing to take my money and no offer of resolution for a situation that is out of our control?! I cannot comprehend how any company can treat their customers in this manner and be able to operate. We have attended a course with Funtech pre pandemic and was more than happy to return for another course but with such absolute appalling customer services and no flexibility for situations that cannot be controlled, this company should not be allowed to operate. Their advice was to ‘did you get insurance?’ So where on their website does it advise to take out insurance prior to making a booking? Best advice for anyone considering booking a course with Funtech is ‘don’t’, all they care about is taking your money and have no empathy or consideration for their customers!!! I’ll be looking to take further action on this appalling experience
Whilst we understand that aspects outside the customers control can affect their plans, they are also outside our control.
We could see that the rail strike in particular would present a problem, as a gesture of good will, even though outside of our T&C's we offered: -
Pro-rata refund for one day or
Swap camp to another week / location
As part of the booking process, before booking is finalised we recommend "customers have adequate cancellation insurance in place" and there is an option to opt for one which we have organised for our customers.
It is a blessing that I had this conversation with the customer, as I would have been utterly distraught if any member of the team had been subject to this.
The customer simply shouted, was unbelievably aggressive and demonstrated bullying behaviour including threatening to post negative comments on social media to destroy our reputation.
I have been running this company for over 25 years, and thankfully neither I nor my team have ever had to experience anything like this before.
To date we have always been able to resolve any issue with our customers and found a solution that worked for both parties.